Please read our terms and conditions carefully as making a purchase or becoming a member of Heart of Bone signifies acceptance of these terms. These terms and conditions are subject to change at any time without notice. Every transaction is governed by the terms and conditions in place at the time of the transaction.
By submitting an order or becoming a member of Heart of Bone, you agree to be bound by these terms and conditions.
We reserve the right to cancel orders at any time.
We will contact you within 48 hours if a product becomes unavailable after the order has been accepted. We will suggest product alternatives or remove the item from the order and give you a full refund.
Each Heart of Bone piece is handmade and finished using traditional methods and therefore the product photographs should be used as an example only as sometimes they appear different depending on oxidisation process or lighting conditions resulting in colour variations shown on the website.
Order must be paid for in full prior to delivery.
All prices include G.S.T (Goods & Services Tax)
Prices and products are subject to change at any time without notice.
We offer a currency converter as part of our website. These conversions are based on the exchange rate at time of purchase.
Dispatch and delivery dates are provided as a guide only. We take no responsibility for any failure to deliver products within the expected delivery time.
The customer is responsible for the importation of products into their country and must obey the regulations concerning the customer requirements.
Amendments to orders can be made by contacting Heart of Bone via email. If an order has already been dispatched, then postage costs will apply.
REFUNDS & EXCHANGES
If you require an alternate size Heart of Bone will exchange your goods. The customer is required to pay for return postage to Heart of Bone, however, Heart of Bone will pay for returned postage to the customer.
You must contact Heart of Bone by email regarding any exchange/refund return of product prior to return within 30 days of original dispatch date.
Heart of Bone will not accept returns for custom commission pieces that are not available as part of the collection on heartofbone.com
If a product is faulty, Heart of Bone will provide a full refund or exchange including all additional delivery costs.
You have read and understood our Terms & Conditions.