Each piece is handmade in our studio especially for you. Please allow 10-14 days for delivery within Australia and 14-21 days for international orders.
If you require express shipping, please contact info@heartofbone prior to making your order and we will endeavour to meet your request. Express shipping may incur extra costs.
Dispatch and delivery timeframes are provided as a guide only. We will try our best to deliver your order as soon as we can, however Heart of Bone is not liable for any third-party failure to deliver products within the expected delivery time.
We offer complimentary global shipping for orders over AUD $350.00. All orders under this amount will be charged a shipping cost depending on the customers location.
Some countries have protocols surrounding the importation of goods. The customer is responsible for the importation of goods into their country and must obey the regulations concerning the customer requirements.
Amendments to orders can be made by contacting Heart of Bone at firstname.lastname@example.org. If an order has already been dispatched, then postage costs will apply.
RETURNS, REFUNDS & EXCHANGES
If you require an alternate size, Heart of Bone will exchange your goods. The customer is required to pay for return postage to Heart of Bone, however, Heart of Bone will pay for returned postage to the customer.
You must contact Heart of Bone by email regarding any exchange, refund or return of product prior to return within 30 days of original dispatch date.
Heart of Bone will not accept returns for custom commission pieces that are not available as part of the collection online.
We take great pride in crafting quality product with the best available materials. Variations in texture, colour or stones may appear from time to time, and simply adds to the bespoke nature of our product.
However, if you believe an item you have purchased is faulty, please contact us at info@heartofbone. If we deem the item faulty, will provide you with a full refund or exchange including all additional delivery costs.