Where do I buy Heart of Bone?
You can browse and purchase our full range of jewellery and accessories online at www.heartofbone.com. Click here for a list of our current stockists.
How do I order my Heart of Bone piece?
Just jump onto our website and find your piece, select your size, and add to cart! If you have any questions you can email us at firstname.lastname@example.org.
Do you ‘collab’?
We get a huge amount of collaboration requests! Due to the time and effort put into hand making every piece, we are not in a position give away free product for content. If you really feel you would be an amazing Heart of Bone ambassador, please make sure you are following our socials (we will only consider our REAL fans!) and contact us at email@example.com.
Do you take credit cards?
We take American Express, Mastercard, Paypal, Apple Pay and Shopify Pay. If you require any other payment method please email us at firstname.lastname@example.org
How long is shipping to US?
Usually 4-7 days.
What if I get my size wrong?
No worries, we can resize it for you. We prefer to do your resizing in our studio due to the unique oxidisation process we use. If you are close by, you are welcome to request a time to drop off your piece. We are located in Collingwood, Victoria.
Not from around here? Just request a resize and send it back to us. Please note, you will be responsible for the shipping cost back to us, and the resizing and return shipping back to you will cost a flat rate of $30.00 AUD. This is payable via invoice we will send you.
Is it sterling silver?
All of our silver rings are solid 925. They feature a 925 hallmark as well as our Heart of Bone hallmark.
Do you make pieces in solid gold?
Yes, we create all of our styles in 9, 12, 14 or 18k yellow, white and rose gold. Please email us for a quote!
Why is your jewellery so expensive?
Heart of Bone is a tiny, family run business. We source the best quality materials and use master stone setters to create out pieces, and painstakingly carve, cast, oxidise, polish and hallmark each of our pieces by hand. Our pieces aren’t just jewellery, they are works of art you can keep forever.
What is your jewellery-making process?
Emma sits at her desk most of the day carving wax from her crazy imagination to create the incredible designs you see. She then hands it to her brother Lenny who casts it into solid sterling silver. Lenny then spends up to 6 hours perfecting the metal master. A mould is then made of this master from which casts can be made. Each piece we cast is hand finished in the Heart of Bone Collingwood studio - oxidised, polished and hallmarked by hand. Each piece is unique and we are very proud to create and produce in Melbourne.
Can I purchase a gift voucher as a present?
You sure can! Visit our gift voucher page and select the $ amount of your choice.