Here's the answers to a few of the FAQ's we get on our instagram page...
How do I order my Heart of Bone piece?
Just jump onto our website and find your piece, select your size, and add to cart! If you have any questions you can email us at firstname.lastname@example.org.
Why does it say the amount on the product page then when I go to checkout the price changes?
Our website works in our local currency which is AUD. If you are online in another country outside Australia you can use our currency converter on the site to show you what amount you will be paying in your country. At checkout however we process your payment in AUD. It's STILL the same amount you saw in your currency, our site just processes the Australian conversion rate.
What if I get my size wrong?
No worries, we can resize our sterling silver pieces for you. We prefer to do your resizing in our studio due to the unique oxidisation process we use. If you are close by, you are welcome to request a time to drop off your piece. We are located in Collingwood, Melbourne
Not from around here? Just request a resize and send it back to us. Please note, you will be responsible for the shipping cost back to us, and the resizing and return shipping back to you will cost a flat rate of $40.00 AUD. This is payable via invoice we will send you.
If you have ordered a stainless steel ring in the wrong size, please get in touch at email@example.com.
Also, you may want to add our ring sizer to your next purchase; that wee tool is garanteed to save you a few headaches in the future.
Are your pieces solid sterling silver?
All of our silver rings are solid 925. They feature a 925 hallmark as well as our Heart of Bone hallmark. If you ordered a solid gold piece then it is hallmarked according to the gold you have chosen along with our Heart of Bone hallmark. At Heart of Bone our hallmarks are stamped by hand on the outside of the ring shank.
We also explored the high-tech side of jewelry making to develop and trademark a high shine stainless steel finish : our very own tough AF Staytrue tm, also available with black or 18K gold double PVD platings. We use it to create hand crafted, durable, hypoallergenic pieces.
Do you make pieces in solid gold?
Yes, we create all of our styles in 9, 12, 14, 18, 24k yellow, white and rose gold. Please email us for a quote!
Do you take credit cards?
We take American Express, Mastercard, Paypal, Apple Pay and Shopify Pay. If you require any other payment method please email us at firstname.lastname@example.org
How long does it take to ship to USA?
Approximately 4-7 days from when we post it. You will receive a tracking number as soon as it's on it's way! Please note that, despite our best efforts, post covid chaos may make deliveries everywhere a bit longer.
What is your jewellery-making process?
Emma sits at her desk most in the atelier, carving wax from her crazy imagination to create the incredible designs you see. Her miniature wax sculptures are then casted into metal using a traditional lost-wax technic. A mould is later made of this master from which further casts can be made. Each piece we cast is hand finished in the Heart of Bone Collingwood studio - oxidised, polished and hallmarked by hand. Each piece is unique and we are very proud to create and produce in Melbourne.
Can I purchase a gift card as a present?
You sure can! Visit our gift card page and select the $ amount of your choice.
Do you guys 'Collab'?
We get asked this ALOT. If what you mean by collab is give away free hand crafted product to instagram influencers in exchange for content then the answer is no. You wouldn't believe how often people ask though! We do love collaborating on genuine artistic projects however so if have a cool idea for a project, shoot or collaboration collection please get in touch via email.